About: Ultra Care Services
Customer Care Services LLC (CCS) is a dedicated customer care and warranty service provider specializing in the furniture retail industry. Founded on a new legacy of service, our team unites decades of combined expertise—over 100 years in the furniture business—to offer unparalleled partnership and support.
Our core philosophy is simple: "We make it our business to protect yours." We understand that our service is a direct reflection of our retail partners, and we are committed to being a positive "mirror image" that enhances customer trust and loyalty.[1] Our motto, "We are large enough to handle all of your needs, yet small enough to take pride in the care you will always receive," drives our commitment to personal attention and high standards.
At CCS, we see ourselves as more than a service provider; we are a partner focused on maximizing your bottom line. Our experienced team works side-by-side with retailers to create and implement the very best programs, designed to achieve higher profit margins and assist in achieving the highest closing ratio possible.
We pride ourselves on offering "Legendary Customer Service" that sets us apart. We take the worry off your shoulders—and your customers'—by providing hassle-free, expedient claim servicing.
Key features of our customer care include:
"No Hassle" Claim Process: We strive to make honoring and servicing claims straightforward and stress-free.
Customer Choice: Claims can be processed conveniently online or by speaking directly with a live, professional customer care representative.
Peace of Mind: Our robust protection programs—covering Fabric, Leather, Invictus, and Mattress Protectors—are designed to prolong the life of furniture, allowing customers to relax and enjoy their purchase without worrying about spills or damage from their "kiddos (2 legged or 4 legged kids).".
General Care Tips
No "worries" is what we want to provide with our Legendary Customer Service. We want to establish a relationship with you, so you feel confident of your investment.
Not only will our products help prolong the life of your furniture, but listed below are some tips to help preserve the beauty and longevity.
Furniture should be vacuumed (Fabric) or dusted (Leather & Wood) at least once a week. This helps keep dust from embedding in the fibers. Leather furniture, use only what the manufacture recommends for dusting or overall cleaning. Harsh cleaning products may cause discoloration or dry out your leather.
Rotate and/or flip your cushions if they are removable, weekly, and don't forget to vacuum underneath them.
To prevent color fading from your fabric and leather, do not expose to direct sunlight, this will also help prevent your fabric from deterioration. Wood and Leather furniture will dry out, possibly crack if over exposed.
Wood Furniture must be dusted on a regular basis. Moisture can cause lifting of the veneer and/or cracking, therefore, never use harsh chemicals, allow liquids to remain on the wood, and always use coasters before placing a beverage on wood furniture.
If a stain occurs, immediately take a dry clean white cloth and blott up the stain. Do not rub or agitate with the cloth.
If you know the cleaning code of your fabric, we suggest you keep that available, you will then know how to treat your fabric.
Below is a list of different cleaning codes, these are labeled by the manufacture, we recommend that the cleaning code and cleaning instructions on your fabric be followed to prevent any additional damage .
X-- Dry Clean Only (do not attempt to clean)
S-- Dry Clean with a solvent based cleaner only
SW-- Shampoo Dry Foam- Can be cleaned with Water based cleaners however, do not saturate the fabric and always be sure to clean from the outside moving inward.
WS-- Wet Shampoo ( do not saturate)
W-- Wet Clean water based cleaner. However, still do not saturate the fabric. Use Distilled water and blot dry to avoid water rings.
*ALWAYS* Test all cleaning remedies in a inconspicuous area.